Your 7-day money-back guarantee and cancellation rights for Kevin IPTV subscriptions in the UK. One time payment, no hidden fees.
If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These rights exist alongside our voluntary 7-day money-back guarantee described below.
Under the Consumer Contracts Regulations 2013, you typically have 14 days from the date of purchase to cancel a distance contract. However, for digital content and digital services that are supplied immediately, this cancellation right is lost once performance has begun, provided that:
Kevin IPTV obtains this express consent from every customer before concluding the agreement. When you purchase a Kevin IPTV subscription, you expressly confirm before registration that you consent to the immediate start of the service and that you are aware that your statutory cancellation right expires after full performance of the agreement.
In addition to your statutory rights, Kevin IPTV offers a voluntary 7-day money-back guarantee. This guarantee is our promise to you: if you are not satisfied with our service within the first 7 days, we will refund your payment – no questions asked, provided the conditions below are met.
The 7-day money-back guarantee applies under the following conditions:
If these conditions are met, we will refund the full purchase amount to your original payment method. The 7-day money-back guarantee is faster and easier than the statutory cancellation right, and we therefore recommend that you simply use our money-back guarantee if you are not satisfied. This way you can always try the Kevin IPTV service risk-free. One time payment, no hidden fees.
If you cancel your agreement under our 7-day money-back guarantee, we will refund all payments we have received from you, without undue delay and in any event not later than 14 days after we are informed of your decision to cancel. We will carry out the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.
If you requested the beginning of performance of services during the cancellation period (which you did, as IPTV services are provided immediately), you shall pay us an amount that is in proportion to what has been provided up to the date on which you notify us of your cancellation, in comparison with the full coverage of the agreement. However, under our voluntary 7-day money-back guarantee, we waive this proportionate charge and provide a full refund as long as the conditions above are met.
To request a refund under our 7-day money-back guarantee, follow these simple steps:
That's it. No complicated forms, no phone calls, no hassle. That's how we make your Kevin IPTV experience risk-free. One time payment, no hidden fees.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may use the following model cancellation form to cancel your order. You are not required to use this form – you can simply send us an unambiguous statement by email or WhatsApp.
(Complete and return this form only if you wish to cancel the contract)
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To Kevin IPTV, Paton St, Manchester M1 2BA, United Kingdom
Email: [email protected]
WhatsApp: +1 819-509-9400
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):
Kevin IPTV Subscription
Ordered on (*) / received on (*): _____________
Name of consumer(s): _____________
Address of consumer(s): _____________
Signature of consumer(s) (only if this form is notified on paper): _____________
Date: _____________
(*) Delete as appropriate.
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Kevin IPTV offers a free 24-hour IPTV trial for all new customers. The 24-hour IPTV trial allows you to test our service with no commitment and no credit card required. After the 24-hour IPTV trial period ends, no automatic subscription is created. If you wish to continue using Kevin IPTV, you must actively purchase a subscription.
The 24-hour IPTV trial is limited to one per customer. Misuse of the trial system (multiple accounts, VPN abuse, sharing credentials) will result in a permanent ban from our service and disqualification from the 7-day money-back guarantee.
For IPTV subscriptions, these are digital services that are provided immediately after the conclusion of the agreement. The law generally does not provide for a statutory cancellation right for such services if the consumer has expressly consented to the commencement of performance of the service before the end of the cancellation period and has acknowledged the loss of the cancellation right. Kevin IPTV obtains this express consent before concluding the agreement.
As a courtesy and to give our customers maximum security, we nevertheless offer the 7-day money-back guarantee described above.
For withdrawal declarations or questions about the right of withdrawal, please contact us:
When submitting a cancellation declaration, please provide your name, email address, and order number (if available). We will confirm receipt of your cancellation declaration within 24 hours and process the refund as soon as possible.
Under the Consumer Rights Act 2015, digital content must be:
If digital content does not meet these standards, you have the right to a repair or replacement, or a price reduction, or to reject the digital content and get a refund. These rights are in addition to the 7-day money-back guarantee described above.
If you have a complaint, please contact us first at [email protected] or via WhatsApp so we can resolve it. If we cannot resolve a dispute, UK consumers may be able to use alternative dispute resolution (ADR) services. Further information is available from:
If one or more provisions of this right of withdrawal are or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the statutory provision that most closely corresponds to the economic purpose of the invalid provision shall apply.
The English version of this right of withdrawal is the only authentic version. In the event of translations into other languages, the English version is binding.